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Introduction To The Foresight MDP® Course
Session Agenda
- Management Skills 360 Degrees Evaluation Form
- How to Calculate the ROV
- How to Understand Resistance to Change in the Workplace
- Project Management and Execution
How to Set and Achieve Your Goals, Prioritize your Time and Combat Stress
Learning Objectives
- Identify your personality traits and understand other people’s personalities.
- Understand and manage generational values in the workplace.
- Understand how to better manage diverse personalities and generations.
How To Sharpen Your Personal & Professional Communications Skills – Part I
Learning Objectives:
- Transactional Analysis in Team and Personal Communications
- Four Communication Responses and how they Affect Communications
- Seven Levels of Listening
- 4 Active Listening and Empathy
How To Sharpen Your Personal & Professional Communications Skills – Part II
Learning Objectives:
- Are you a good listener? Active listening.
- The role of empathy in communications and four steps to becoming more empathetic.
- Theory X and Theory Y assumptions in business and their impact.
- How to manage communications in a Theory ‘Y’ organization.
How to Develop, Lead & Successfully Manage Different Personalities & Generations
Learning Objectives:
- Identify your personality traits and understand other people’s personalities.
- Understand and manage generational values in the workplace.
- Understand how to better manage diverse personalities and generations.
How to Resolve Conflict and Practice Interest-Based Negotiations
Learning Objectives:
- Learn tools to diagnose the causes of conflict
- Explore strategies to de-escalate and change the course of conflict toward resolution
- Introduce concepts, procedures and attitudes of positional and interest-based negotiation
- Explore when to use positional or interest-based negotiation techniques
- Practice the interest-based negotiation process
The Psychology and Practice of Influence & Persuasion
Learning Objectives:
- Learn the difference between influence and persuasion
- Understand the importance of knowing when to use the ‘Push’ or ‘Pull’ methods of influence
- Learn the psychology behind persuasion…why we can / cannot be persuaded
- Learn three types of power and how they can be successfully utilized in influence and persuasion
- Learn six principles of persuasion which address deeply-rooted human responses to persuasion
How to Motivate Yourself and Your Team in Challenging Times
Learning Objectives:
- Learn what motivation is, the basic rules and types of motivation / motivational states
- Learn to create a motivational environment
- Identify the non-monetary components of a sound motivational environment
- Learn to develop a plan to motivate your employees
How to Develop Teams and Create Motivational Environments
Learning Objectives:
- Characteristics of high performance teams
- Effective team development techniques
- Learn what motivation is, the basic rules and types of motivation/motivational states
- Learn to create a motivational environment
Delegating As A Coaching Tool: How to Delegate For Growth
Learning Objectives:
- Identify the benefits of delegation
- Learn the keys and steps to effective delegation
- Identify the ten levels of delegation
- Learn how to conduct a delegation meeting
- Learn the importance of delegation and discretionary time
How To Build An Internal Customer-Centric Organization
Learning Objectives:
- How to understand your customer’s experience to identify growth opportunities
- How internal guarantees enhance the internal and external customer experience
- How to develop an internal customer guarantee program
Creativity in Business: Creative Thinking Techniques
Learning Objectives:
- Why should you be interested in creativity in business.
- How to identify and kill the “Voices of Judgment” and issues that block creativity.
- How to be more creative by applying four basic techniques of creativity development.
- How to solve business problems through creative thinking.