SESSION TITLE

SKILL DEVELOPMENT

APPLICATIONS TRANSFER

How to Set and Achieve Your Goals, Prioritize Your Time & Combat Stress
  • Time Management
  • Stress management
  • Goal Setting and
  • Commitment to an outcome
  • How to double your productivity by learning how to prioritize your activities
  • How to align your work agenda with your leader’s agenda
  • How to apply a seven-step process to set and accomplish goals in all areas of your life
How to Develop and Manage Effective Teams
  • Team Building
  • Problem solving
  • Creative Thinking
  • Characteristic of Assertive vs. Dysfunctional Teams
  • How to write a Team Constitution
  • How to conduct team meetings
  • How to get ideas on the table and how to prioritize ideas
How to Sharpen Your Personal and Professional Communication Skills
  • Personal communications
  • How different communication responses affect communications
  • Active listening techniques
  • Conditions that hinder communications
  • How to understand gestures and body language
  • Understanding Email and telephone communications etiquette rules
How to Develop, Lead and Manage Different Personalities and Generations
  • Leadership
  • Communications
  • Principles to encourage ADULT to ADULT conversations
  • Understanding yours and other people’s personalities
  • How to understand the different generational values in the workplace
  • How to use personal velocities and Intellectual Quotient for maximum productivity
How to Resolve Conflict and Practice Interest-Based Negotiations
  • Dealing with crisis
  • Conflict resolution
  • Communications
  • Learn tools to diagnose and change the causes of conflict
  • Develop an intervention plan to de-escalate and change the course of conflict
  • The attitudes and positional vs. interest-based negotiators
  • Step-by-step process to practice interest-based negotiations
Delegation as a Coaching Tool: How to Delegate for Growth
  • Delegating with confidence
  • What are the benefits of delegation (for you and the company)
  • Ten keys to effective delegation
  • The 10 levels of delegation
  • How to conduct a delegation meeting
  • How to supervise what was delegated
How to Motivate Yourself and Your Team in Challenging Times
  • Motivating employees
  • Learn what is motivation and how you can help people stay motivated
  • Elements to create a motivational environment
  • What are the non-monetary components of a sound motivational program
  • How to develop a plan to motivate your team members
How to Build an Internal Customer-Centric Organization
  • Customer retention
  • Employee retention
  • How to become a customer-centered organization
  • How to improve your customer experience (internal and external)
  • How to develop a customer retention plan to create partnerships with your customers
  • How to plan for recovery if things go wrong
The Psychology and Practice of Influence and Persuasion
  • Successful application of persuasion/influence in:
  • Leadership communications
  • Effective change leadership
  • Motivating employees
  • Negotiations
  • Learn the difference between influence & persuasion
  • Understand the importance of when to use ‘Push’ or ‘Pull’ methods of influence
  • Learn the psychology behind persuasion
  • Learn three types of power and how to successfully utilize in influence / persuasion
  • Learn six principles of persuasion
How to Improve Productivity by Conducting Performance Feedbacks
  • Performance reviews and coaching
  • 10 things to avoid when reviewing performance
  • How to prepare for a Performance Feedback
  • How to conduct a Performance Feedback interview
  • How to conduct Performance Feedbacks for Under-performers
  • How to fire with compassion, reducing legal ramifications
Creativity in Business, the Disney Way
  • Creative and strategic thinking
  • Six different creative thinking techniques
  • How to identify creativity killers
  • How to solve problems using creative thinking techniques
  • How attitude fosters or kills creativity
  • Techniques for developing consensus